Refund policy
30-day returns. On every product.
We want you to feel good about your Lomae purchase. Every product is eligible for a return request within 30 days of delivery, including made-to-order cups, your choice of character and colors, and personalized designs.
Return condition
- Items must be unused, complete and in their original condition.
- Please use the original packaging when possible, or protective packaging that keeps the item safe in transit.
- Start your return request within 30 days of delivery.
How to start
Email eternallittle@gmail.com with your order number and the item you want to return. We reply within one business day with the return address and instructions. Contact us before sending anything back.
Return shipping
The buyer pays return shipping for a change-of-mind return. Use a tracked service. If your order arrives damaged, defective or incorrect, we cover the return or replacement costs.
Damaged, defective or incorrect items
Contact us as soon as you notice the problem, within the 30-day return window. Include your order number and photos so we can arrange a refund or a free replacement. You do not need to return a damaged piece. Replacement cups are made to order and dispatched within 2 business days after the replacement is confirmed; delivery time is additional.
Refunds
We inspect returns and issue eligible refunds within 3 business days of receipt. The item price is refunded to the original payment method. Your bank may take an additional 5–10 business days to show the credit. Original shipping charges are not refunded for change-of-mind returns; they are refunded when the return is due to our error or a damaged or defective item.
Want a different design?
You may return your eligible item and place a new order for another design. New orders follow our usual 2-business-day dispatch time; they do not ship immediately.
Questions?
Contact our family studio. We are here to help you with your order.